Across Europe, the pressure to modernise customer support operations has moved from a long-range strategic concern to an immediate business reality. Rising consumer expectations, tighter operating budgets, and a sweeping new regulatory framework are converging to push…
Category: 3. Europe
-
EU countries approve compromise on air passenger rights reform
BRUSSELS — EU ambassadors approved Friday afternoon the final compromise on the bloc’s reform of air passenger rights negotiated by the Cyprus Council presidency with the European Parliament, four diplomats told POLITICO.
According to one diplomat, the compromise secured support well above…
Continue Reading
-
UK and Canada in talks on defense bank and fighter jet programs
LONDON — The U.K. government is in negotiations with Canada over joining its NATO-linked defense bank, and membership of a global fighter jet program, Canada’s top diplomat in Britain said.
In an interview with POLITICO, Bill Blair, the Canadian High Commissioner to the U.K., said that…
Continue Reading
-
Romania’s PM-designate promises reforms to help business as he urgently seeks support
The member of the European Parliament tasked with leading Romania out of a spiraling political crisis will not back down on the need for more painful austerity.
With the clock ticking toward a make-or-break deadline for winning parliament’s support, Romania’s Prime Minister-designate…
Continue Reading
-
Canada’s Carney heads to Ireland, where keeping Trump happy comes first
DUBLIN — Two contrasting ways of dealing with U.S. President Donald Trump are set to politely collide this weekend, when Canadian Prime Minister Mark Carney makes his first official visit to Ireland.
Carney has been embroiled in a clash with Trump since taking office last year. The…
Continue Reading
-
Macron wants the G7 to tackle China. Beijing isn’t playing along.
PARIS — French President Emmanuel Macron wants the G7 summit to converge on the need to tackle a flood of subsidized Chinese exports that is disrupting global markets, but even before leaders meet, it’s clear that credible action is one deliverable he won’t be able to land.
A discussion…
Continue Reading
-
Ukraine civilian casualty toll in May highest in four years, UN monitors say
The UN Human Rights Monitoring Mission in Ukraine (HRMMU) has verified that at least 274 civilians were killed and 1,763 injured last month – a 93 per cent increase compared with May 2025 and a 23 per cent increase over April 2026.
“With more than 2,000 civilian casualties, the month…
Continue Reading
-
Latest financial report by Corinthia Hotel owners, IHI, raises questions over financial stability.
An explosive report by The Shift has renewed scrutiny of International Hotel Investments (IHI), the owner of the global brand Corinthia Hotels, after it outlined the scale of debt owed by one of Malta’s most prominent hospitality groups. The Maltese investigative outlet…
Continue Reading
-
Paying ISIS to Keep a Cement Plant Running: How a Major French Company Financed One of the World’s Most Brutal Terrorist Groups
On May 23, 2026, families of victims of ISIS attacks and U.S. military personnel killed or wounded in the fight against the terrorist group demanded access to nearly $778 million paid by French cement giant Lafarge under its 2022 settlement with the U.S. Department of Justice….
Continue Reading
-
Bach in Brussels – EU Reporter
Brussels is set to play host to a series of much-awaited four concerts dedicated to Johann Sebastian Bach.
They start this Saturday (June 13) and continue on June 20 and 27, and July 4, at the Cathedral of St. Michael and St. Gudula. It is organised by the Ars in Cathedrali…
Continue Reading